Frequently Asked Questions
Everything you need to know about your Catlink EU shopping experience.
What is the standard shipping time for orders within the EU?
We typically process orders within 24 hours. Standard shipping across the European Union usually takes 3 to 5 business days depending on your specific location.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn apparel and accessories. Items must have original tags attached and be in their original packaging to qualify for a full refund.
How do I determine the correct size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as our European-cut fashion may differ from international sizing.
Are your materials sustainably sourced?
Catlink EU is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes in our collections to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and region-specific options like Klarna and Sofort for flexible payments.
Can I track my order once it has been shipped?
Yes, as soon as your package leaves our warehouse, you will receive an email containing a tracking link and number to monitor your delivery in real-time.